Gozali Support
Questions, problems or ideas: write to hello@gozali.app and we will answer within a few days.
Common questions
- How does the egg hatch? A friend joins your pack, and two of you feed it with a photo on the same day and nobody misses. It hatches when that day ends.
- What if I can't do my habit one day? Use a rest day or the joker from the pack screen ("Not today?"), or pause yourself in the pack's settings when you go away for a few days. Each person who goes away pauses on their own, and the pet isn't hurt by the days you take off.
- The camera doesn't open. Gozali needs the camera to feed the pet. Allow it in your phone's Settings, under Gozali.
- Notifications don't arrive. Allow them in your phone's Settings, under Gozali, and check the reminder time in the app's Settings.
- Reporting a photo: tap ⋯ on the photo and choose Report photo. We look at every report within 24 hours. The photo reaches the developer by email, through a link that works for 7 days.
- Reporting someone: for their name, their profile photo or how they treat you, press and hold them in the members row of the pack, or tap ⋯ on one of their photos, and choose Report. We look at every report within 24 hours. Their name and profile photo reach the developer the same way.
- Blocking someone: press and hold them in the members row of the pack, or tap ⋯ on one of their photos. You can unblock people in the app's Settings.
- Deleting your account: in the app, Settings → Delete account. Your account, your photos and the rest of your data are deleted right away. Copies in our daily backups last about 14 more days, and the privacy policy lists the little that stays. No longer have the app? Write to hello@gozali.app from the email address you signed in with. If you signed in with Apple and chose Hide My Email, give the address Apple made for Gozali instead: on an iPhone or iPad it is under Settings → your name → Sign in with Apple → Gozali. We write to that address to confirm the request is yours, and delete the account within 30 days of your answer.